Support
How do I recover my username or password?
I forgot my password
I forgot my username
Note
If you do not know your username and password, then first retrieve my username, then retrieve my password.
If you are not receiving expected emails from Intel:
- Wait, as emails may take up to 20 minutes to arrive.
- Check your Spam or Junk folders.
- If you have multiple email addresses, ensure you are checking the correct account
How do I unlock my account?
Intel accounts are locked after 10 unsuccessful attempts. Wait 10 minutes and try again.
If you are still unable to sign in, Reset your password
If you are not receiving expected emails from Intel, check your Spam or Junk folders.
How do I create a valid password?
Use:
Eight (8) to fifteen (15) characters
At least one alphabetic character (a-z, A-Z)
At least one numeric character (0-9)
At least one special character (see full table below)
Do not use:
Non-English characters (e.g. µ β Ϊ é )
Your username
Three or more repeating characters (e.g. ‘1111’ , ‘aaa’)
Any email address on record for the account
A previous password
Leading or trailing spaces
Special Characters Allowed in Password
How do I create a valid username?
Usernames are case sensitive and may contain letters, numbers, and these special characters:
period (.)
underscore (_)
hyphen (-)
at symbol (@)
If updating an existing username, sign in again after waiting a minute or two for the changes to apply.
Note: You may use an email address as your username. However, if your email address should change, your username will remain unaffected unless you update it by signing into your Intel account.
Why do I keep getting the message ‘The username or password you entered was invalid’?
Check that your keyboard Caps Lock and Num Lock are off, and then retype your email and password.
If you feel that your username and password may not be correct
I forgot my password
I forgot my username
If you are not receiving expected emails from Intel, check your Spam or Junk folders.
If you have attempted forgot password and forgot username and you still get an error, proceed to re-register with the email that you used prior.
How do I change my password?
To update your email or other information, please sign into your account
How do I change my email or other account information?
To update your email or other information, please sign into your account
If you are unable to sign into your Intel account, contact us using the information below.
What can I do if I get an error message?
If you experience … |
Suggested action |
…various issues with resetting a password, or if it continually displays the error message: "Your password could not be reset at this time. Please try again later", |
|
… unexpected web pages pop up such as warranty site or the community site when you try to login |
You may need to re-register to your Intel program, Upon re-registering, your account will be reactivated. |
…the message: "Your information was not found. Please try again or Contact Us for further assistance" |
Step 1: Enter your username instead of your email address. If you don’t remember your username, then recover your username Step 2: Then reset your password If this does not work, contact us using the information below. |
…a blank page with the message: "Email verification expired" |
|
… an unlisted message |
Reach out to your channel rep or sales rep to help you as this may be due to expired entitlements. (Please work with them first.) Otherwise, contact us using the information below.
|
Which browser should I be using to sign into my Intel account?
To ensure that all features work, use the latest version of one of the following browsers: Microsoft Edge, Mozilla Firefox*, Google Chrome.
Also, enable cookies in your browser and clear your browser cache. Refer to your browser help for instructions.
How do I create a valid username?
Usernames are case sensitive and may contain letters, numbers, and these special characters:
period (.)
underscore (_)
hyphen (-)
at symbol (@)
If updating an existing username, sign in again after waiting a minute or two for the changes to apply.
Note: You may use an email address as your username. However, if your email address should change, your username will remain unaffected unless you update it by signing into your Intel account.
Why do I keep getting the message ‘The username or password you entered was invalid’?
Check that your keyboard Caps Lock and Num Lock are off, and then retype your email and password.
If you feel that your username and password may not be correct
I forgot my password
I forgot my username
If you are not receiving expected emails from Intel, check your Spam or Junk folders.
If you have attempted forgot password and forgot username and you still get an error, proceed to re-register with the email that you used prior.
How do I change my password?
To update your email or other information, please sign into your account
How do I change my email or other account information?
To update your email or other information, please sign into your account
If you are unable to sign into your Intel account, contact us using the information below.
What can I do if I get an error message?
If you experience … |
Suggested action |
…various issues with resetting a password, or if it continually displays the error message: "Your password could not be reset at this time. Please try again later", |
|
… unexpected web pages pop up such as warranty site or the community site when you try to login |
You may need to re-register to your Intel program, Upon re-registering, your account will be reactivated. |
…the message: "Your information was not found. Please try again or Contact Us for further assistance" |
Step 1: Enter your username instead of your email address. If you don’t remember your username, then recover your username Step 2: Then reset your password If this does not work, contact us using the information below. |
…a blank page with the message: "Email verification expired" |
|
… an unlisted message |
Reach out to your channel rep or sales rep to help you as this may be due to expired entitlements. (Please work with them first.) Otherwise, contact us using the information below.
|
Which browser should I be using to sign into my Intel account?
To ensure that all features work, use the latest version of one of the following browsers: Microsoft Edge, Mozilla Firefox*, Google Chrome.
Also, enable cookies in your browser and clear your browser cache. Refer to your browser help for instructions.
Contact Intel
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