Intel® Sign In Frequently Asked Questions

If you are having trouble accessing an Intel site, try the following:

• https://signin.intel.com/ is no longer a viable sign-in point. Please use direct links to applications
• If you are having difficulty accessing documents from the Resource and Documentation Center (RDC), please try clearing your cache once for the collection components to display properly, and then check to see if you can see non-released product collections on the RDC homepage
• If you have signed in and completed your MFA process and are then going to intel.com and receiving an error message that says, "Sorry an account with those details cannot be found", please go directly to the site you are trying to access:
  • Intel Premier Support -
    https://premiersupport.intel.com
  • Resource and Documentation Center -
    https://rdc.intel.com
  • Web Order Management -
    https://orders.intel.com
  • Intel Partner Alliance –
    https://www.intel.com/content/www/xa/en/secure/partner-alliance/overview.html
• Old bookmarks may give you a 504 error. Please delete the bookmark and create a new one.
• Users with access to confidential information (i.e. Resource and Documentation Center, Intel Premier Access, etc.) will sign in with their own company credentials, or with an email One Time Passcode (OTP) or Microsoft Azure account. Intel no longer manages your password at sign-in

Please use the support options shown at the bottom of this page.

Intel no longer accepts usernames. Please sign-in with your individual email address.

Group or shared email accounts are no longer permitted. All users must have an individual email address associated with the new Azure account. Please use the email address that you used to register with Intel.

If your company uses Microsoft Azure for single sign-on authentication, you should be prompted to enter your company’s password. These credentials are not stored at Intel but allow for authentication with your company’s Azure tenant.

Depending on your company set up you will see either the Intel Azure Portal or Your Company Portal. Troubleshooting tip: If you are on Azure and you are not prompted for your company’s credentials, and your company has multiple emails assigned to you, try using your other email address. 

If you need to change your email, please use the support options shown at the bottom of this page.

Use:

A minimum of 8 characters in length

At least one alphabetic character (a-z, A-Z)

At least one numeric character (0-9)

At least one special character

Do not use:

An email address in the password

A previous password

Three or more repeating characters (e.g. '1111', 'aaa')

Leading or trailing spaces

Please go back to the sign in screen and enter your email address. Choose continue and look at your URL (found at the top of your browser) - this will determine how your password is managed.  

If you see login.microsoft.com in the URL then your password is managed by your organization. Please contact your IT department for password issues.

If you see consumer.intel.com in the URL you can change your own password or sign in with a Single-Use Passcode. Please go back to the sign in screen and choose "Forgot password?". You will receive a verification code in your email. After entering the verification code, you will be able to change your password.

Some email domains are restricted for security reasons.  Please use a different business email address. If you do not have a different email address for your company, please contact support using the options below.

Please enter the email you think you signed up with, hit continue, and then click the option for Single-Use Passcode. You will receive an email with a code, enter that code and if your email does not exist, you will receive an error message. Please try another email address or create an account. 

Use your Intel email address and your Windows password.

There is a set number of codes that can be generated in a short time. You must wait 15 minutes before requesting a new Single-Use Passcode.

Instructions for the first time set up of Intel’s MFA process (PDF)

The initial MFA setup supports Authenticator App for mobile phones, Desktop Authenticator App, including Yubico with a security key, SMS text, or Voice phone. After the initial setup, you can add additional methods such as an additional phone, an office phone, or an additional authenticator app.

The default prompt is the Microsoft Authenticator app, and you will automatically be prompted through that setup.

You may select ‘I want to use a different authenticator app’ if you prefer to use a different MFA application to complete the set-up process (e.g., Google Authenticator, Authy or Yubico with security key).

Adding at least one additional MFA method is highly recommended.

Multi-Factor Authentication (MFA) protects your credentials by helping to prevent common attacks like phishing.

MFA combines something you know such as your login credentials with something you have like the code from an authenticator app.

Please use the support options shown at the bottom of this page.

For the initial MFA setup, you can choose to download a desktop authenticator (e.g.Authy) or an app with a security key such as YubiKey. Or you can choose the "Phone" option which allows you to validate your identity by phone call to a landline phone.

You must have your current MFA authentication method available to proceed. Please navigate to https://mysignins.microsoft.com/security-info?tenant=intel.com. If prompted, follow your sign-in method and use your currently configured MFA method to approve the sign in request. Under the Security Info section there is a link to Change your default sign-in method.

If you cannot currently receive MFA requests, please use the support options shown at the bottom of the this page.

Intel’s security policy requires the authentication to be reset every 24 hours. This requires users to authenticate once a day.

Visit https://mysignins.microsoft.com/security-info?tenant=intel.com and choose ‘Add a Method’.

You must have your current MFA authentication method available to proceed. If you do not, please use the support options shown at the bottom of this page.