Frequently Asked Questions About the Intel® NUC Extended Warranty Program
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How can I get support?
Email the details of the request to: email@example.com
Where can the extended warranty (EW) can be purchased?
The Extended warranty service can only be obtained when the product is purchased from the Distributor.
When can the extended warranty (EW) can be purchased?
Extended warranty services must be purchased within 90 days of the purchase of a compatible product.
What products are covered?
Visit the Extended Warranty Order Codes and Products Eligible for the Intel® NUC Extended Warranty page.
What isn't covered?
Any peripherals that did not come with the original Intel® NUC kit or board, such as:
- Add-in cards
- Extension lids
- Operating System
How is hardware replaced through the EW program?
Contact the place of purchase to diagnose the issue. If the place of purchase determines the resolution will require a replacement part from Intel, the place of purchase will contact Intel Customer Support (ICS). ICS will work with the place of purchase to diagnose and verify the extended warranty eligibility and if the Intel NUC is covered, Intel may send a replacement part.
What are the current prices?
Contact your reseller for pricing.
Is the extended warranty (EW) offered in all geographical locations?
The EW is available anywhere the Intel standard warranty is available through qualified distributors. Each country’s standard terms and conditions apply.
How long is the EW valid?
A 1 or 2 year extension on the base 3-year warranty.
How is coverage verified?
Intel verifies the coverage by using the serial number and the SA number from the Intel NUC Chassis or motherboard.
Information Needed to Identify Your Intel® NUC When Requesting Warranty Support
Are products replaced by Intel identical to the original product purchased?
As noted in the Intel NUC warranty documentation, the Intel NUC may be repaired, replaced or refunded, but the replacement will be the same product code.
Can the EW be transferred to a new Intel NUC?
The warranty is non-transferable.
If a product is returned and a credit or refund is issued, will the corresponding EW be credited or refunded?
The distributor and reseller manage customer credits. If the product and EW are eligible for credit, a credit is provided to the distributor for both the product and the EW.
If the product is returned for replacement under the standard warranty, does replacing it affect the EW?
The serial number of the replacement product is transferred to the new product and inherits the standard warranty and EW eligibility dates.
After purchasing the EW, where can I register my Activation Key(s)?
An email will be sent with instructions on how to access the Intel Entitlements hub and to register your Activation Key(s). The serial number and the SA number of the Intel NUC(s) to be covered with the extended warranty will be needed to activate the extended warranty.
|Note||While registering the serial number, you receive the error: activation key is not valid for this hardware serial number provided or if there are other issues, contact: firstname.lastname@example.org|
|Details about the Intel® NUC Extended Warranty Information|
|How do I Submit a Request for Extended Warranty Support for Intel® NUC Products|
|Warranty Information for Intel® NUC Products|