Article ID: 000036761 Content Type: Install & Setup Last Reviewed: 05/05/2023

How to Resolve Issue with Black Screen While Using the System with Integrated Graphics

Environment

Windows 11* Family, Windows® 10, 64-bit*

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

What to do when a black screen appears while using the system.

Description

Unable to resolve black screen while using the system. 

Resolution

black screen

Try the followings tips:

  • Check if the screen is not on sleep mode.
  • Check cable connection of the monitor and the one connected to the system to ensure proper connection.
  • Use another monitor that is known to be working to exclude monitor issue.
  • Use graphics card if you have a processor with the suffix line ending with the letter "F".
  • Check if your BIOS is up to date.

When the system is up, be sure to load the latest driver for the display.

  • Click the Windows* key and type Device Manager.
  • Click Display adapters.
  • Right-click the graphics device.
  • Click Update driver.

    If the issue is not resolved, we recommend contacting the system manufacturer for customized drivers. See Computer Manufacturer Support Websites.

Related Products

This article applies to 63 products