HDMI Audio Doesn't Work on Intel® NUC

Documentation

Troubleshooting

000006796

01/24/2020

We recommend you install the latest BIOS version for your Intel® NUC before trying the troubleshooting suggestions below. To install the latest BIOS:

Try the following suggestions.

Click or the topic for details:

Verify that Intel® Display Audio Drivers are installed
  1. Open the Device Manager using the steps provided for your operating system:
    • Windows® 10; Windows* 8.1 and 8: Press the Windows key and the x key together, and then select Device Manager.
    • Windows 7: Click Start > Run and type: devmgmt.msc.
    • Windows XP: Start > Control Panel > Select Device Manager.
  2. Under Display adapters, look for Intel® HD Graphics. The exact graphics name can vary by Intel® NUC model.
  3. Under Sound, video and game Controllers, look for Intel® Display Audio.
    Intel® Display Audio

If either of these items are missing or have errors associated with them, try the following:

  1. Reinstall the latest Intel Graphics Driver from the Download Center. The Intel Display Audio HDMI Driver is included in the download, and is automatically installed.
  2. Follow the steps on Uninstalling the Intel® Graphics Driver and Intel® Display Audio HDMI Driver. Make sure you uninstall both drivers.
Verify that HDMI audio is selected as your default playback device
  1. In the Windows* taskbar, right-click the Speaker icon:
    speaker icon

  2. On Windows* 7, 8.1 and Windows® 10, select Playback devices:
    Playback devices
    On Windows® 10 Version 1803 and later, select Sounds, and then select the Playback tab:
    Select playback

  3. Check the Playback devices listed to make sure that HDMI audio is set as the Default Device. If not, right-click the device and select Set as Default Device. Click OK.
    Set as Default Device

Check your HDMI cable
  • Unplug the cable on both ends and plug it in again or switch ends.
  • Try a different cable.

If 4K/60 Hz content is playing, an HDMI category 2 cable is necessary, similar to the one below.

Finding the right cable

HDMI cable

Check the audio output settings on the TV

Some TVs require changing the sound output from TV to Digital.

Try uninstalling and reinstalling drivers
  1. Follow the steps on Uninstalling the Intel® Graphics Driver and Intel® Display Audio HDMI Driver. Make sure you uninstall both drivers.

  2. Reinstall the latest Intel Graphics Driver from the Download Center. The Intel Display Audio HDMI Driver is included in the download and is automatically installed.

Related topic

Setting Up Speaker Systems With Intel® NUC