We recommend you install the latest BIOS version for your Intel® NUC before trying the troubleshooting suggestions below. To install the latest BIOS:
- See BIOS Update Instructions.
- BIOS updates are available on Download Center. (See our instructions on How to Download BIOS, Drivers, and Firmware for Intel NUCs for assistance.)
Try the following suggestions.
Click or the topic for details:
Verify that Intel® Display Audio Drivers are installed
- Open the Device Manager using the steps provided for your operating system:
- Windows® 10; Windows* 8.1 and 8: Press the Windows key and the x key together, and then select Device Manager.
- Windows 7: Click Start > Run and type: devmgmt.msc.
- Windows XP: Start > Control Panel > Select Device Manager.
- Under Display adapters, look for Intel® HD Graphics. The exact graphics name can vary by Intel® NUC model.
- Under Sound, video and game Controllers, look for Intel® Display Audio.
If either of these items are missing or have errors associated with them, try the following:
- Reinstall the latest Intel Graphics Driver from the Download Center. The Intel Display Audio HDMI Driver is included in the download, and is automatically installed.
- Follow the steps on Uninstalling the Intel® Graphics Driver and Intel® Display Audio HDMI Driver. Make sure you uninstall both drivers.
Verify that HDMI audio is selected as your default playback device
In the Windows* taskbar, right-click the Speaker icon:
On Windows* 7, 8.1 and Windows® 10, select Playback devices:
On Windows® 10 Version 1803 and later, select Sounds, and then select the Playback tab:
Check the Playback devices listed to make sure that HDMI audio is set as the Default Device. If not, right-click the device and select Set as Default Device. Click OK.
Check your HDMI cable
- Unplug the cable on both ends and plug it in again or switch ends.
- Try a different cable.
If 4K/60 Hz content is playing, an HDMI category 2 cable is necessary, similar to the one below.
Finding the right cable
Check the audio output settings on the TV
Some TVs require changing the sound output from TV to Digital.
Try uninstalling and reinstalling drivers
Follow the steps on Uninstalling the Intel® Graphics Driver and Intel® Display Audio HDMI Driver. Make sure you uninstall both drivers.
Reinstall the latest Intel Graphics Driver from the Download Center. The Intel Display Audio HDMI Driver is included in the download and is automatically installed.