2. Prepare: A process of creating a business continuity plan based on the findings from
the Risk and Impact Assessment
3. Test: Exercising the business continuity plan through realistic drill scenarios.
4. Improve: The process of strengthening our plans based upon discoveries made during
tests or real life events.
5. Communicate: Actively connect with suppliers, employees,... customers and
Business continuity is vital to our business
Intel has a comprehensive Crises Management program. The program is sponsored at the
corporate level by the executive office to ensure adequate senior management engagement
and oversight. Business continuity planning is an essential part of every mission critical
activity within the company. For example, Business continuity planning is a consideration in
every product’s life cycle – from factory design and manufacturing to operations and training.
Intel’s approach to business continuity
Intel’s methodology focuses on impacts. We do not create business continuity plans specific
to earthquakes, fires, computer viruses, tsunamis, power outages, manufacturing and supply
line issues, or wars (though we have developed specific preparations for pandemics and
emergency response procedures). Instead we focus on anticipating and mitigating the impact
of any type of crisis, ensuring we can keep business going with little or no impact to our
employees, customers, suppliers, and shareholders alike.
Our approach is to:
• Identify and validate key business functions and significant vulnerabilities
• Focus on business impact verses threat
• Build capability, resources and processes to respond to various business impacts
• Focus on short and long-term impacts
• Assess risks and initiate actions intended to minimize risks and their potential impact
• Proactively reassess new risks and potential impact
• Update plans and capabilities as warranted
Ensuring “business as usual” in unusual times
In order to continue business operation during unexpected events, we have:
• Created a Corporate Emergency Operation Center to coordinate multi-site emergency
• Established Site Emergency Operation Centers worldwide
• Formed a Corporate business continuity organization to drive overall business
continuity efforts and expectations.
• Integrated business continuity into the organization’s business practices and key
We practice business continuity daily
Intel’s business continuity plans are “living” documents. Each Intel organization is responsible
for conducting drills to test their business continuity plans. Executive management often
participates in these drills and environmental scans. This enables us to thoroughly review –
and as appropriate – enhance our business continuity plans based on new business
conditions, environmental changes, and emerging global threats. Intel’s business continuity
plans are subject to audit and review by our Board of Directors.
Examples of how we ensure business continuity excellence throughout Intel include:
• Making business continuity a fundamental business process and core discipline
• Requiring business groups that are applying for Intel’s top quality awards to include a
business continuity element.
Intel has a standing Pandemic Leadership Team. This team is staffed with experts from a
variety of disciplines and acts as the centralized decision making body during events of
In order to mitigate the effects
Read the full Intel Business Continuity Practices
As a global corporation with locations and suppliers all over the world, Intel requires every
designated Intel organization to embed business continuity as a core business practice. By
integrating business continuity as a core business practice, Intel is able to maintain and
regularly test business continuity plans for these organizations. In the event of a business
disruption, our business continuity plans are designed to enable critical business functions
such as handling customer orders, overseeing production and deliveries, and managing the
supply chain to continue or recover quickly.
Our business continuity plans include (but are not limited to):
• Relocating impacted businesses to designated recovery locations.
• Deploying redundant processing capacity at other locations
• Developing procedures and systems designed to support recovery processes for critical
• Activating business continuity and technology teams tasked with managing the
• Maintaining communications to ensure that Intel employees receive emergency
notifications and instructions.
• Testing our emergency and recovery procedures on a regular basis.
• Conducting annual assessments of designated organization’s business continuity
Intel business continuity principles
Intel’s business continuity program is based upon five key principles; Assess, Prepare, Test,
Improve, and Communicate.
1. Assess: Accomplished through a Risk and Impact Assessment process. Every
designated organization is required to annually review and update their Risk and
Impact Assessments for core business functions..