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Europcar: Driving Growth

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Europcar: Driving Growth

Business Need&
Europcar South Africa wanted to drive growth while reducing costs so it looked to create a virtualized IT infrastructure that could support unified communications.
Solution
The company worked closely with Dell Consulting Services, which helped implement virtualized Dell servers and storage and created a foundation for unifying communications.
The company reviewed performance across all operations, including IT, as part of a drive to increase growth and reduce overheads. Europcar South Africa felt that the Microsoft-based IT infrastructure could support the business more effectively, and so it embarked on a major project to deliver better IT services through enterprise efficiency. Shaun Phillips, General Manager – IT Operations and Infrastructure, Europcar South Africa says: “Key goals included bringing the physical IT infrastructure back in-house – which meant building a new data center – and virtualizing both servers and storage. Furthermore, we wanted to establish a platform for unified communications so that we could enable real-time communication in the future.”
Customer gains end-to-end solution to help drive growth
Based on past experience, Phillips went to Dell. “We needed to work with an IT solutions provider with plenty of experience in delivering virtualization projects. I’ve worked with Dell before and knew that Dell Consulting Services had the experience to successfully deliver this type of solution,” he says.
Working with Dell Consulting Services, Europcar South Africa could holistically review their environment to determine how to map the proposed changes back to their overall IT goals. An initial meeting refined the project’s objects and drivers and identified key roles and responsibilities during engagement. Next, the Dell consultants prepared detailed plans for the following seven areas of the Europcar South Africa infrastructure:
• Active Directory
• Messaging and collaboration
• Anti-malware, anti-virus and firewall protection
• Data security
• Systems management
• Virtualization
• Physical environment
Working with Dell was a highly collaborative and informative process. Dell consultants worked hard to understand our environment and our challenges,” says Phillips.

Read the full Europcar: Driving Growth Case Study.